Find the answers to all of our most frequently asked questions.

We provide 24-hour access to the storage facility and your goods

2 weeks' notice is required

Our facility has a pest control plan in place including spiders, ants and rodents

Unfortunately, we don’t offer this service

You can either book and move in online directly from our website or you can contact us and we can send you an online move in link to your phone or email. Once this is complete, we have received payment and verified your ID, we send you the location of your unit. You’re then good to go, just don’t forget to bring your own padlock, or you can buy one from us onsite.

Just you. When you move into a unit, you supply your own padlock. Don’t have one? No problems. We’ve got a quality, low-cost lock you can buy onsite at Brightwater Engineering.

For the safety of all customers and our facility, we do not accept any of the following • Hazardous goods/materials • Explosive goods/material • Anything illegal • Stolen goods • Inflammable materials/items • Environmentally harmful • Perishable • A risk to people and/or property.

The minimum storage period is 2 weeks

Payment is via direct debit (fees apply)

Yes you do. Brightwater storage does not insure your belongings. We recommend you check with your household contents insurance provider; many home insurance policies will extend their cover to a self-storage facility.

We have security fencing, security lights and cameras. All containers can only be accessed through a locked gate.